Get help

When contacting support

Please include the following where applicable:

• Application name and version number.
• Device model and operating system version.
• Expected behaviour and actual behaviour.
• Steps to reproduce the issue.
• A screenshot or screen recording.

Do not send passwords, payment card details, or one-time codes. Blue Fairy Digital will never request them.

Response times

• General support Within 2 business daysMonday to Friday, excluding U.S. public holidays
• Account & billing Within 2 business days
• Privacy requests Acknowledged within 5 daysFulfilled within 30 days, or 45 where the law allows an extension
• Security reports Acknowledged within 2 business dayssecurity@bluefairydigital.com

Your data

Requests to access, correct, export, or delete personal information should be sent to privacy@bluefairydigital.com from the email address associated with the account.

Account deletion is permanent. Confirmation is requested before deletion and sent again on completion. Full detail is set out in the privacy policy.

App Store purchases

Purchases and subscriptions made inside an app on the App Store are billed by Apple, not by us. Manage or cancel a subscription in Settings → your name → Subscriptions on your device. Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Where a refund is declined and the charge appears to be an error on our part, contact support.

Product status

The first product is in development and not yet publicly available. Participants in test programmes should contact support and include the build number.

Other enquiries are listed on the contact page.